Privacy Policy

This Privacy Policy (the “Policy”) governs the manner in which Diksha Gurukul collects, uses, maintains, and discloses information of its users. The Policy also describes the practices that we apply to such user information, users’ privacy rights, and choices regarding their information. This Policy applies to all users of the Diksha Gurukul website (referred to as “Learners”, “You”, “Your”).

By accessing and using the Diksha Gurukul website, providing Your Personal Information, or by otherwise signaling Your agreement when the option is presented to You, You consent to the collection, use, and disclosure of information described in this Policy and Terms of Use, and we disclaim all liabilities arising therefrom. If You do not agree with any provisions of this Policy and/or the Terms of Use, You should not access or use the website or engage in communications with us and are required to leave the website immediately. If any information You have provided or uploaded on the website violates the terms of this Policy or Terms of Use, we may be required to delete such information upon informing You and revoke Your access if required without incurring any liability to You. Capitalized terms used but not defined in this Privacy Policy can be found in our Terms of Use. Please read this Policy carefully before accessing our website and using any of the services or products offered therein. If you have any questions, please contact us at the contact information provided below.

PERSONAL INFORMATION

“Personal Information” shall mean the information which identifies a Learner, i.e., first and last name, identification number, email address, age, gender, location, photograph, and/or phone number provided at the time of registration or any time thereafter on the website.

“Sensitive Personal Information” shall include (i) passwords and financial data (except the truncated last four digits of credit/debit card), (ii) health data, (iii) official identifier (such as biometric data, Aadhaar number, social security number, driver’s license, passport, etc.), (iv) information about sexual life, sexual identifier, race, ethnicity, political or religious belief or affiliation, (v) account details and passwords, or (vi) other data/information categorized as ‘sensitive personal data’ or ‘special categories of data’ under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, General Data Protection Regulation (GDPR), and/or the California Consumer Privacy Act (CCPA) (“Data Protection Laws”) and in the context of this Policy or other equivalent/similar legislations.

Usage of the term ‘Personal Information’ shall include ‘Sensitive Personal Information’ as may be applicable to the context of its usage.

INFORMATION WE COLLECT

We may collect both personal and non-personal identifiable information from You in a variety of ways, including, but not limited to, when You visit our website, register on the website, and in connection with other activities, services, features, or resources we make available on our website. However, please note that:

– We do not ask You for Personal Information unless we truly need it, like when You are registering for any content on the website.
– We do not share Your Personal Information with anyone except to comply with applicable laws, develop our products and services, or protect our rights.
– We do not store Personal Information on our servers unless required for the ongoing operation of our website.

Personal Identifiable Information: We may collect personal-identifiable information such as Your name and email address to enable Your access to the website and services/products offered therein. We will collect personal-identifiable information from You only if such information is voluntarily submitted by You to us. You can always refuse to provide such personal identification information; however, it may prevent You from accessing services or products provided on the website or from engaging in certain activities on the website.

Non-Personal Identifiable Information: When You interact with our website, we may collect non-personal-identifiable information such as the browser name, language preference, referring site, and the date and time of each user request, operating system, and the Internet service providers utilized and other similar information.

Cookies: To enhance User experience, our website may use ‘cookies’. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns for record-keeping purposes. You may choose to set Your web browser to refuse cookies or to notify You when cookies are being sent; however, please note that in doing so, some parts of the website may not function properly.

HOW WE USE AND SHARE THE INFORMATION COLLECTED

We may collect and use Your Personal Information for the following purposes:

– To provide access to our website and/or the services/products offered therein: We use Your information as collected by us to allow You to access the website and the services/products offered therein, including without limitation to provide customer service, fulfill purchases through the website, verify User information, and to resolve any glitches with our website. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our website, and/or the performance of a contract between You and us.
– To improve our website and maintain safety: We use Your information to improve and customize the website and services/products offered by us. Further, we also use Your information to prevent, detect, investigate, and take measures against criminal activity, fraud, misuse of or damage to our website or network, and other threats and violations to a third party’s or our rights and property, or the safety of our Users, or others. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our website, and/or the performance of a contract between You and us.
– To communicate with You or market our services/products: We may use the email address submitted by You to communicate with You about Your orders on our website, our offers, new products, services, or even receive Your feedback on the website or any services/products offered therein. It may also be used to respond to Your inquiries, questions, and/or other requests. If at any time You would like to unsubscribe from receiving future emails, please write to us at the contact information provided below. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our website, and/or the performance of a contract between You and us.

We do not use Personal Information for making any automated decisions affecting or creating profiles other than what is described in this Policy.

We do not sell, trade, or otherwise exploit Your personal-identifiable information to others. Limited to the purposes stated hereinabove, we may share generic aggregated demographic information not linked to any personal-identifiable information regarding visitors and Users with our business partners and trusted affiliates.

YOUR CHOICES

– Limit the information You provide: You always have an option to choose the information You provide to us, including the option to update or delete Your information. However, please note that lack of certain information may not allow You access to the website or any of its features, in part or in full. For example: information required for Your registration on the website.
– Limit the communications You receive from us: Further, You will also have the option to choose what kind of communication You would like to receive from us. However, there may be certain communications that are required for legal or security purposes, including changes to various legal agreements, that you may not be able to limit.
– Reject Cookies and other similar technologies: You may reject or remove cookies from Your web browser; You will always have the option to change the default settings on Your web browser if the same is set to ‘accept cookies’. However, please note that some of the services/products offered on the website may not function or be available to You, when the cookies are rejected, removed, or disabled.

YOUR RIGHTS

In general, all Learners have the rights specified in this section. However, depending on where you are situated, you may have certain specific rights in respect of your Personal Information accorded by the laws of the country you are situated in. To understand Your rights, please refer to the Country-Specific Additional Rights below.

If you are a Learner, you may exercise any of these rights by using the options provided to you within the website upon your login. If however, you are facing any issues or require any clarifications, you can always write to us at the address noted in the ‘Grievances’ section below, and we will address your concerns to the extent required by the applicable law.

– Right to Confirmation and Access: You have the right to get confirmation and access to your Personal Information that is with us along with other supporting information.
– Right to Correction: You have the right to ask us to rectify your Personal Information that is with us that you think is inaccurate. You also have the right to ask us to update your Personal Information that you think is incomplete or out-of-date.
– Right to be Forgotten: You have the right to restrict or prevent the continuing disclosure of your Personal Information under certain circumstances.
– Right to Erasure: If you wish to withdraw/remove your Personal Information from our website, you have the right to request erasure of your Personal Information from our website. However, please note that such erasure will remove all your Personal Information from our website (except as specifically stated in this Policy) and may result in the deletion of your account on the website permanently, and the same will not be retrievable.

Remember, you are entitled to exercise your rights as stated above only with respect to your information, including Personal Information, and not that of other Learners. Further, when we receive any requests or queries over email to the address specified in the ‘Grievances’ section below, then, as per the applicable Data Protection Laws, we may need to ask you for a few additional information to verify your

identity prior to processing your request.

DATA RETENTION

We keep your Personal Information for as long as is necessary to provide services/products to you and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements, and protecting our and others’ interests.

Personal Information collected from you will not be retained for a period more than is required for the purposes for which we collected it or as mandated by applicable law.

GRIEVANCES

If you have any concerns or questions in relation to this Policy or if you would like to make a complaint about a possible breach of this Policy or the way we handle your Personal Information, you may contact us at the contact information provided below. We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible. You also have the right to contact the relevant regulatory authority for your country in respect of any complaints.

CHANGES TO THIS POLICY

We have the discretion to update this Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect. You acknowledge and agree that it is Your responsibility to review this Policy periodically and become aware of modifications.

CONTACT INFORMATION

If You have any questions about this Privacy Policy, please contact us at:

Email: contact@dikshagurukul.com

Date of Last Update: July 15, 2024